Your purchase at JOYO effect pedals are backed up by our 1-year warranty (excluding batteries!).
We take the greatest of care to offer quality JOYO products only. If a product does not meet our quality standards, we won't include it in the UK catalogue.
If something stops doing what it was doing and want to return an item, please contact us, for a bit of techy pedal geek help and we can arrange it, if need be.. We are happy to share our advanced pedal knowledge and understanding with others, we eat, drink and sleep pedals, so feel free to share this experience with the fellow geek, we will and can sort any un JOYOus moment you may have. Very few, we are happy to report!!
Our warranty is valid for all purchases since 1 January 2015. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid.